Customer Support & Service | Sand 'n' Sea Boutique, Napanee ON

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Company details

Sand'n'Sea Boutique
3 Dundas St. W
Napanee, ON

(613) 354-3545

[email protected]

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Frequently asked questions

1. FAQs
1.1 Will it Fit?

We’ll make sure of it! We provide sizes and measurements in the product description and a measuring guide on our Size & Fit page. If the style generally fits smaller or is a bit more generous, we'll let you know. Take your personal measurements for comparison, and if you prefer a looser fit, allow some breathing space in the measurements.

1.2 Why can't I buy swimwear or lingerie online?

We believe in finding you the perfect fit, and unfortunately that just can’t be done well without trying the item on.  Trying on at our store is the best way to find a flattering fit, and it’s what we do best - helping you find a fit you’ll love.  Our locally owned Boutique has expert fitters available to help you, and a huge selection of lingerie and swimwear that we just can’t carry online.  Come and visit us in store for a personalized shopping experience in our relaxed environment, and get your perfect fit.

1.3 Can I check my order status?

Absolutely! All orders are shipped within 48 hours, or sooner, and you will receive an email with your tracking number (within Canada & USA) so you can check the delivery status of your order.  You can read all of our Shipping Information here.

1.4 When do you Ship my order?

All orders are shipped within 48 hours of the time you place your order, excluding weekends or holidays. If there are any issues with your order, we'll contact you immediately; otherwise please rest assured that your order is on its way.

1.5 If I don't love it, can I return pieces?

We hope you fall madly in love with the item you bought from us, but we also know that sometimes it just doesn't work out. If the item doesn't fit, the colour just isn't right or you just don't like it, you can return it! We'll give you a refund, or send you another size or colour (minus the cost of shipping) - whatever works for YOU! . Additional details are found under Returns, or feel free to contact us at [email protected]

1.6 What about sale items?

Found something you love on sale? Wonderful! All items purchased on sale or marked down are considered a final sale and unfortunately cannot be returned.

1.7 Can I change my order? Or Exchange an item?

Of course you can, provided you contact us before we ship it. Once shipped, the order cannot be changed. If you receive your item and find you just need a different size or colour, contact us immediately and we will ship the new piece (if available), We will bill your credit card for the new merchandise and process your credit for returned merchandise as soon as we receive it (as per Return instructions) without added shipping costs on the replacement.

1.8 Are my personal information and payment details secure?

The short answer is yes. We don't share personal information and it's safe to shop with us. Additional details can be found in our Privacy Policy and Security Settings.

2. Covid-19 Updates
2.1 How are you keeping us safer now?

In a Covid-19 changed world, we have improved safety measures for our customers, our Sand'n'Sea family and our community, to protect the people you love the most. We will continue to monitor variants as required, and we are OPEN for regular in store shopping!

Mask wearing is your choice (not mandated), and we will always respect your wishes and comfort level.

Shop our Boutique!

New arrivals every week at our Boutique in downtown Napanee! All the fashion and swim you need to enjoy fabulous travels.

Sand'n'Sea Boutique

3 Dundas St. West
Napanee, ON
K7R 1Z3

Summer Hours
Monday 10-5
Tuesday 10-5
Wednesday 10-5
Thursday 10-5
Friday 10-5
Saturday 10-4
Long Weekends til 2pm
and Closed on Stat.Holidays